Lighting Showroom
Products purchased from our Lighting Showroom may be returned for full refund if the following criteria have been met:
Product(s) have been returned within 10 days of initial purchase date
Product(s) are in original unsoiled packaging and have been unused/fitted
Product(s) are returned with original sales invoice receipt
Product(s) were not ‘SALE’ or ‘PROMO’ marked at the time of purchase nor seasonal stock items
Product(s) were not ‘made to order’
Online Stores
Products purchased from our online store (www.ideas4lighting.com or www.clanbay.com) can unfortunately not be returned over our tradecounter, all returns must be made via courier.
Electrical Trade counter
Products purchased from our Electrical Trade counter may be returned for a full refund if the following criteria have been met:
Product(s) have been returned within 28 days of initial purchase date
Product(s) are in original unsoiled packaging and have been unused/fitted
Product(s) are returned with original sales invoice receipt
Product(s) were not ‘SALE’ or ‘PROMO’ marked at the time of purchase nor seasonal stock items
Product(s) were not ‘special order’ or ‘made to order’ or ‘cut to measure’
Other Terms & Conditions
We reserve the right to test products declared as faulty before providing a replacement as first protocol or a refund as second protocol.
We cannot be held responsible for any inconvenience or cost incurred where an item purchased as been declared or diagnosed as faulty.
Deposits taken on special order or layaway goods are non refundable to the amount of 20% of sale value
